Help

Returns & Refunds

If something’s wrong with your order, we’ll fix it at no cost to you.

Because our products are supplements meant to be consumed, we can’t accept returns of opened or unopened products. But if anything goes wrong with your order, we’ve got you covered.

Damaged or wrong item

Email info@pacrimmushrooms.com within 7 days of delivery.
Include your order number and a photo of the problem.
We’ll send a replacement or refund you in full to your original payment method, at no cost to you.

Lost parcels

If tracking shows no movement for 10 business days, contact us. We’ll work with Canada Post to find it, or send a replacement.

Cancellations

You can cancel an order for a full refund any time before it ships. Email us as soon as possible with your order number.

Refund timing

Approved refunds are processed within 5 business days. Your bank may take a few more days to show the credit.